To whom it may concern:

I need to meet with a Cingular Rep in regards to my old accounts, 794495268 and 761763059, being closed improperly between 09/19/05 and 12/18/05. All phones on two accounts were supposed to have been moved over to the new accounts 8——– and 8——–, respectively. These two bills were then referenced on a WIN CD that I received.

Unfortunately, all phones were not moved over from 794495268 and 761763059 to the new accounts.

761763059 retained 5 phone of the phone numbers from my 30,000 minute plan, and I was billed for this. When I called on 11/11/05, I was told that they would all be moved off of the old account to the new one. This did not take place completely, and the next month I had two phones still on this bill. I had to call again in early December to finally get these phones moved off, and it was not until the 11/19 through 12/18 bill that these last two were finally removed. And again, I was charged for a 30,000 minute plan.

794495268 retained 2 phones, and I was charged for a 20,000 minute plan for 2 phones. When I called on 11/11/05, I was told that they would all be moved off of the old account to the new one. This did not take place completely, and the next month I still had the two phones still on this bill, and I had to call again in early December to finally get these phones moved off, and it was not until the 11/19 through 12/18 bill that these last two were finally removed. Needless to say, I was again charged for a 20,000 minute plan.

My reference numbers for these phone account move requests on 11/11 are:

794495268 confirm # 499 325

761763059 confirm # 499 328

All this having been said, all I have wanted from the get-go was one bill, and a live, local customer service rep that I could deal with. Instead of one bill, I had four. My customer rep quit halfway through the process of transferring these bills to one account, and I was never introduced to a new rep.

I have no problems paying for all charges in regards to these phones EXCEPT for the bank of minutes. There is no reason why some but not all of my phones should have transferred. The two 7xxxxxxxxx accounts were supposed to be closed the minute that the 8xxxxxxxxxx series accounts opened.

I have no problems paying any associated usage fees with regards to these phones, or for paying for hardware, taxes, etc. But I do not accept that it is mine or my companies fault that Cingular could not close two accounts, move all the phones, and open two new ones correctly. I feel it is ridiculous to suggest that my company pay for $7000+ worth of minutes because of this.

Today I received a call from a collections agency in regards to these two 7xxxxxxxx accounts. Oddly enough, just last week I signed off an a $36,000 check to Cingular for the new 8 series accounts (3 months worth of service). But no one from Cingular ever contacted me about these old bills, not even by mail. These accounts went straight to collections.

So, in conclusion, I need to talk to a Cingular Rep that I can work with on getting this billing situation straightened out as soon as possible. And long-term, I need a local Cingular Rep that will work with me so that I can order new phones, accessories, get Caller IDs changed, etc. I get this sort of coverage from my other vendors and I feel that with the money that my company spends on your services, this is very least that I should expect.

Thank you,

Sean MC